The rules of stakeholder satisfaction
Document Type
Article
Publication Date
8-1-2001
Abstract
The results of an exploratory study examining the role of trust in stakeholder satisfaction are reported. Customers, stockholders, and employees of financial institutions were surveyed to identify management behaviors that lead to stakeholder satisfaction. The factors critical to satisfaction across stakeholder groups are the timeliness of communication, the honesty and completeness of the information and the empathy and equity of treatment by management.
Publication Title
Journal of Business Ethics
Recommended Citation
Strong, K.,
Ringer, R.,
&
Taylor, S.
(2001).
The rules of stakeholder satisfaction.
Journal of Business Ethics,
32(3), 219-230.
http://doi.org/10.1023/A:1010714703936
Retrieved from: https://digitalcommons.mtu.edu/michigantech-p/8238