Title

Multi-year multivariate modeling of service quality and patient satisfaction

Authors

Dana M. Johnson, Michigan Technological UniversityFollow
Roberta S. Russell, Virginia Polytechnic Institute and State University
Sheneeta W. White, University of St. Thomas

Document Type

Conference Proceeding

Publication Date

2015

Abstract

An extension of prior research addresses the need to understand patient perceptions of service quality and its impact on patient satisfaction in a rural healthcare organization. Results indicate that there are significant differences over the three-year time period. Patient centered outcomes research focused on the qualitative attributes impacting satisfaction.

Publisher's Statement

© 2015 POMS.

Conference Program: https://www.pomsmeetings.org/ConfProceedings/060/General%20Info/program.pdf

Online Proceedings: https://www.pomsmeetings.org/ConfProceedings/060/

Publication Title

POMS 26th Annual Conference 2015

Recommended Citation

Johnson, D. M., Russell, R. S., & White, S. W. (2015). Multi-year multivariate modeling of service quality and patient satisfaction. POMS 26th Annual Conference 2015.
Retrieved from: https://digitalcommons.mtu.edu/business-fp/113