Start Date
12-5-2020 12:30 PM
End Date
12-5-2020 12:32 PM
Description
Customer service is at the heart of Lean. The Van Pelt and Opie Library strives to meet customer (patron) needs even when they fall outside of the typical services provided by an academic library.
Included in
Management Information Systems Commons, Organizational Behavior and Theory Commons, Organization Development Commons
May 12th, 12:30 PM
May 12th, 12:32 PM
Customer Focus in the Library: The Children's Book Collection
Customer service is at the heart of Lean. The Van Pelt and Opie Library strives to meet customer (patron) needs even when they fall outside of the typical services provided by an academic library.