Download Presentation Slides (624 KB)
Prior research was extended to model patient perceptions of behavioral dimensions of service quality and its impact on patient satisfaction in a rural health care organization. SEM was applied for three years of data and each individual year. Results suggest improved patient satisfaction and statistically significant differences existed between years.
Business | Economics
Johnson, Dana M., "Drivers of patient satisfaction in medical clinics" (2017). TechTalks. 56.