Title

Drivers of patient satisfaction in medical clinics

Authors

Dana M. Johnson, Michigan Technological UniversityFollow

Files

Publication Date

10-5-2017

Description

Prior research was extended to model patient perceptions of behavioral dimensions of service quality and its impact on patient satisfaction in a rural health care organization. SEM was applied for three years of data and each individual year. Results suggest improved patient satisfaction and statistically significant differences existed between years.

Disciplines

Business | Economics

Recommended Citation

Johnson, Dana M., "Drivers of patient satisfaction in medical clinics" (2017). TechTalks. 56.
https://digitalcommons.mtu.edu/techtalks/56