Breaking Digital Barriers: Designing a Sociotechnical System for Remote Digital Assistance
Document Type
Conference Proceeding
Publication Date
6-23-2024
Abstract
The Building Adult Skills in Computing program at Michigan Technological University helps address the digital literacy needs of older adults in the Houghton area. The program pairs university students with adults in need of technical assistance to provide personalized technology tutoring at the Portage Lake District Library. Despite its success, the program faces limitations in reaching older adults beyond its local community. An expansion is proposed, introducing the Illuminated System: a sociotechnical framework integrating digital technology and human interaction. The system employs Illuminated Devices which, when distributed through trusted locations, enable remote access to tutoring. The Illuminated System aims to reach learners anywhere, connecting learners directly to tutors through digital devices while maintaining the feeling of community-based in-person tutoring.
Publication Title
ASEE Annual Conference and Exposition, Conference Proceedings
Recommended Citation
Thelen, K.,
Perr, T.,
Bettin, B.,
Steelman, K.,
Ureel, L.,
&
Wallace, C.
(2024).
Breaking Digital Barriers: Designing a Sociotechnical System for Remote Digital Assistance.
ASEE Annual Conference and Exposition, Conference Proceedings.
Retrieved from: https://digitalcommons.mtu.edu/michigantech-p2/1047