Identifying and mitigating technology-related anxiety

Document Type

Conference Proceeding

Publication Date



© 2017 Copyright is held by the owner/author(s). Our experience with digital literacy tutoring for older adults confirms other research that identifies technology-related anx-iety as a significant barrier for this constituency. Based on established theories of instructional design, we hypothesize that anxiety impairs the development of digital literacy skills by consuming critical cognitive resources. Our research with experienced tutors reveals numerous strategies for mitigat-ing anxiety and motivates the development of anxiety-aware instructional and design frameworks, and new anxiety scales that better reflect current devices, services, and threats.

Publication Title

ASSETS 2017 - Proceedings of the 19th International ACM SIGACCESS Conference on Computers and Accessibility