Educating students for the service economy: An undergraduate curriculum in service systems engineering, Leonard J. Bohmann, Dana M. Johnson, Kris G. Mattila, Sheryl Sorby, John W. Sutherland
College of Business Publications

Future engineers: leading the charge in the service sector, Leonard J. Bohmann, Dana M. Johnson, Kris G. Mattila, Nilufer Onder, John W. Sutherland
College of Business Publications

Defining a curriculum for service systems engineering, S. A. Sorby, Leonard J. Bohmann, Thomas David Drummer, T. D. Frendewey, Dana M. Johnson, Kris G. Mattila, John W. Sutherland, R. O. Warrington
College of Business Publications