Patient perceptions of quality: analyzing patient satisfaction surveys, Roberta S. Russell, Dana M. Johnson, Sheneeta W. White
College of Business Publications

Multi-year multivariate modeling of service quality and patient satisfaction, Dana M. Johnson, Roberta S. Russell, Sheneeta W. White
College of Business Publications

Analyzing patient satisfaction surveys for process improvement, Dana M. Johnson, Roberta S. Russell, Sheneeta W. White
College of Business Publications

Modeling healthcare service quality to predict patient satisfaction: a case study, Dana M. Johnson, Roberta S. Russell, Sheneeta W. White
College of Business Publications