The effect of waiting time on patient perceptions of care quality, Quinton J. Nottingham, Dana M. Johnson, Roberta S. Russell
College of Business Publications

Patient perceptions of quality: analyzing patient satisfaction surveys, Roberta S. Russell, Dana M. Johnson, Sheneeta W. White
College of Business Publications

Multi-year multivariate modeling of service quality and patient satisfaction, Dana M. Johnson, Roberta S. Russell, Sheneeta W. White
College of Business Publications

Analyzing patient satisfaction surveys for process improvement, Dana M. Johnson, Roberta S. Russell, Sheneeta W. White
College of Business Publications

Modeling healthcare service quality to predict patient satisfaction: a case study, Dana M. Johnson, Roberta S. Russell, Sheneeta W. White
College of Business Publications

Patient perceptions of quality, Dana M. Johnson, Roberta S. Russell
College of Business Publications

A pedagogical approach integrating research and applied learning in a graduate OM course, Dana M. Johnson, Cynthia Hodur, Tanya Sickels, Paul Skinner
College of Business Publications

Hospital OR inventory process improvement prior to ERP module implementation, Dana M. Johnson, Daniel Mattson
College of Business Publications