A first course in service systems engineering

Document Type

Conference Proceeding

Publication Date



"Introduction to Service Systems Engineering” is the first course in the newly developed Service Systems Engineering (SSE) curriculum at Michigan Tech. The first course in any engineering curriculum will set the stage for continuing interest in a given curriculum. In this course, the primary focus is on providing students with a strong foundation and the fundamentals of service system engineering analysis and design. This includes a structured problem solving approach and service industry management techniques with an emphasis on quantitative problem solving. The paper will highlight course development, the pedagogy associated with the course objectives, case studies, and the application of the theory, as well as program assessment.

Publisher's Statement

© 2008 Decison Sciences Institute. DSI homepage: http://www.decisionsciences.org/

Publication Title

2008 Decision Sciences Institute Annual Meeting

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