Outsourcing practices of Midwest US public universities
Universities face increased pressures to reduce and contain costs while simultaneously offering high-quality, non-core value-added services to their students, faculty and staff. The purpose of the study was to empirically assess whether and how various dimensions of the outsourcing process for non-core operations in higher education impact performance. Our findings suggest that there is wide disparity in the level of sophistication of outsourcing processes for non-core operations and their impact on performance measurement. The study revealed that organisational variables have an impact and direct relationship to operational revenue and cost. This study focused on Midwest US public universities in seven states.
International Journal of Business Excellence
Johnson, D. M.,
Graman, G. A.
Outsourcing practices of Midwest US public universities.
International Journal of Business Excellence,
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