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In 1994, the automotive industry took the lead in the development of industry-specific standards to introduce QS-9000 (Chrysler, Ford, and General Motors 1998). the study presented in this article addresses the impact of organizational variables on both operational and business performance measurement of automotive suppliers completing QS-9000. A study completed by Curkovic, Vikery, and Droge (1999) focused on different aspects of business performance an competitive dimensions of quality as compared to this discussion. Because there is little empirical research regarding QS-9000 (Johnson 2001), the literature review included quality management systems, ISO 9000 studies, and organizational variables that impact quality initiatives, and served as a basis for the development of a mail questionnaire. A database with more than 6200 U.S.-based QS-9000 registered locations was used to randomly select 1000 individual location to receive the mail questionnaire. This study was completed during the summer of 2000 with 153 respondents. final results suggest that companies are focusing on a few organizational variables from a high-level perspective to predict operational and business performance. Management supports the QS-9000 change effort by empowering employees through the use of team-based problem-solving methodologies.

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Reprinted with permission from Quality Management Journal. © 2004 ASQ,

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The Quality Management Journal


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