Multi-year multivariate modeling of service quality and patient satisfaction
An extension of prior research addresses the need to understand patient perceptions of service quality and its impact on patient satisfaction in a rural healthcare organization. Results indicate that there are significant differences over the three-year time period. Patient centered outcomes research focused on the qualitative attributes impacting satisfaction.
POMS 26th Annual Conference 2015
Johnson, D. M.,
Russell, R. S.,
White, S. W.
Multi-year multivariate modeling of service quality and patient satisfaction.
POMS 26th Annual Conference 2015.
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