Title

Patient perceptions of quality

Authors

Dana M. Johnson, Michigan Technological UniversityFollow
Roberta S. Russell, Virginia Polytechnic Institute and State University

Document Type

Conference Proceeding

Publication Date

2013

Abstract

Healthcare facilities in the U.S. are entering an era of increased oversight and heightened expectations concerning both reduced costs and measurable quality. This research examines customer satisfaction data from a community owned non-profit medical center in the Midwest and demonstrates how patient perceptions of quality can inform policy decisions.

Publisher's Statement

© 2013 POMS. Conference program: https://www.pomsmeetings.org/ConfEvents/043/FinalProgramBook.pdf

Conference Proceedings: https://www.pomsmeetings.org/ConfProceedings/043/

Publication Title

2013 Production and Operations Management Society (POMS) Conference

Recommended Citation

Johnson, D. M., & Russell, R. S. (2013). Patient perceptions of quality. 2013 Production and Operations Management Society (POMS) Conference.
Retrieved from: https://digitalcommons.mtu.edu/business-fp/107