Modeling healthcare service quality to predict patient satisfaction: a case study
SEM informs healthcare practitioners of a rural hospital with 800 employees in Michigan’s Upper Peninsula on the qualitative attributes of service quality that predict overall patient satisfaction. Results show strong relationships between administrative process quality to mediating variables associated with nurse and practitioner (doctors, nurse practitioner, physician assistant) personal interactions.
Decision Sciences Institute 2014 Annual Meeting
Johnson, D. M.,
Russell, R. S.,
White, S. W.
Modeling healthcare service quality to predict patient satisfaction: a case study.
Decision Sciences Institute 2014 Annual Meeting,
Retrieved from: http://digitalcommons.mtu.edu/business-fp/99