Title

Multi-year multivariate modeling of service quality and patient satisfaction

Document Type

Conference Proceeding

Publication Date

2015

Abstract

An extension of prior research addresses the need to understand patient perceptions of service quality and its impact on patient satisfaction in a rural healthcare organization. Results indicate that there are significant differences over the three-year time period. Patient centered outcomes research focused on the qualitative attributes impacting satisfaction.

Publication Title

POMS 26th Annual Conference 2015

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