Analyzing patient satisfaction surveys for process improvement
Patient satisfaction surveys are now mandated under the Affordable Care Act. Metrics on patient satisfaction can guide improvements in process and service quality if properly analyzed. This study examines patient satisfaction data from a hospital healthcare clinic and suggests in-depth analytics to yield insight into patient perceptions of quality.
2014 Production and Operations Management Society (POMS) Conference
Johnson, D. M.,
Russell, R. S.,
White, S. W.
Analyzing patient satisfaction surveys for process improvement.
2014 Production and Operations Management Society (POMS) Conference,
Retrieved from: http://digitalcommons.mtu.edu/business-fp/109