Patient perceptions of quality
Healthcare facilities in the U.S. are entering an era of increased oversight and heightened expectations concerning both reduced costs and measurable quality. This research examines customer satisfaction data from a community owned non-profit medical center in the Midwest and demonstrates how patient perceptions of quality can inform policy decisions.
2013 Production and Operations Management Society (POMS) Conference
Johnson, D. M.,
Russell, R. S.
Patient perceptions of quality.
2013 Production and Operations Management Society (POMS) Conference,
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